I meant to write this a while back, when I first received the e-mail from WestJet. WestJet, a Canadian low cost (arguably) carrier, e-mailed everyone on the WestJet list and apologized about the new reservations system being glitchy. I personally didn’t notice the glitch as I haven’t been booking flights; also, I don’t see how the system is better than the old one.
So below is the first A note from our President. The company written and sent the second one, and the third one. Apologizing in advance may be an overkill at first, but it definitely softens a consumer’s heart when he/she does indeed starting having problems booking holiday tickets. I think it’s great that their PR team mobilized and handled the communications so well and prevented an online/offline outburst from so many outspoken Canadians (myself included). See the full message below. And follow them on Twitter! And buy flights with them! Maybe we’ll even cross sky paths ;)